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Case studies, Microsoft

Major University Successfully Transitions to Microsoft Teams Calling

April 11, 2023







This public university shifted its education model from entirely on campus to hybrid. This shift crated a need to improve communications flows.

The university has a complex environment, and mapping out call flows was a significant challenge. They had many users who needed calling and small call center flows and customizations that needed to be analyzed and documented.

ZIRO’s direct routing solution provided the connectivity bridge necessary to support the legacy phone system
and Teams Calling during the transition, which occurred over three months. ZIRO automated the provisioning of users and migration of DIDs.

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