Teams Phone managed services

It isn't whether something goes wrong. It's who's awake when it does.

Microsoft keeps Teams running. We run everything around it, 24/7.Or your helpdesk does, with us on call.

Talk to us

One call, five vendors

TeamsMicrosoft

CarrierYour carrier

SBCSBC vendor

DevicesDevice maker

NetworkYour IT team

One owner for every seam. Awake 24/7.

Five vendors. One number to call.

Your calls run through Teams, your carrier, your SBC, your devices, and your network. Each vendor owns one piece. When a fault sits between them, we find it and get it fixed.

We carry the case

Microsoft, the carrier, the SBC vendor. We open the case, bring the evidence, and don't let it close unresolved.

We find the real cause

"The phones are broken" is rarely a phone problem. We trace it across Teams, carriers, devices, and your network.

We keep up with change

Microsoft updates Teams on its own schedule. We read the advisories and handle certificate deadlines weeks early.

A Microsoft case isn't a ticket. It's a six-week campaign.

In our records, a Microsoft case stays open 46 days. Other vendors: 10. It won't close on its own. We're still pushing in week six, with evidence.

Days a case stays open, in our records

46days

Microsoft case

Week 6Still pushing, with evidence

10days

Other vendors

We moved them. We still run them.

Each of these customers moved to Teams Phone with ZIRO, and each one has us running it today.

2,037

users, 59 sites

Steelcase lost its voice specialist

The role stayed empty. We moved 2,037 users across 59 sites, 376 analog devices included, and they never had to fill it.

sites in six months

Laurentian Bank's support bill tripled

Avaya support went from $300K to $900K a year. We moved 61 sites in six months, and the issue tracker stayed nearly empty after cutover.

Zero

downtime

SAIT couldn't go dark

2,000 users across its campuses in six weeks, with zero downtime and the emergency phones kept live.

What we run

Everything a Teams Phone system needs, whether or not anyone is doing it today.

Vendor cases

24/7 watching

Moves, adds, changes

Numbers and carriers

Emergency lines and E911

Certificates and advisories

Two ways to run it

Your helpdesk runs it on our platform, with us on call. Or we run all of it.

Same platform underneath, whichever you choose.

QUESTIONS

What does managed services cover?

Your Teams Phone system, from your Microsoft tenant to the carrier. That includes incidents and root causes, moves, adds and changes, carrier and Microsoft cases, devices and headsets, licenses, call usage reports, and quarterly reviews. What's included depends on your plan.

Do we give up control?

No. Your helpdesk can still make changes in our platform any time. We take the day-to-day load off your team, not your visibility.

It isn't whether something goes wrong. It's who's awake when it does.

Five vendors. One number to call.

A Microsoft case isn't a ticket. It's a six-week campaign.

We moved them. We still run them.

Want someone awake when it matters?