If you run a call center or are a call center agent, you can learn how to work from home with Cisco Call Center. In fact, our customers have long taken advantage of Cisco’s virtual contact center and remote agent solutions. Moreover, many want to expand these capabilities for agents and supervisors to work from home. They look for ways to quickly respond to customer needs and prepare for potential business impact.
Some companies need to add an additional contact center system to offload call volumes from an existing system. Additionally, other companies need a contact center solution that doesn’t require a VPN for agents to work from home. In addition, companies that don’t yet have a contact center are looking to provide their customers with an “emergency hotline” to handle urgent questions. Furthermore, these needs are growing exponentially.
Cisco’s Work-from-Home Contact Center Agent Plan
Our goal is to help businesses succeed through any challenge. As such, Cisco is announcing a quick-to-deploy solution to get organizations with these urgent needs up and running quickly. Specifically, in as little as five days a secure, scalable, native cloud solution for businesses with up to 1,000 concurrent agents can be deployed on the Cisco Webex Contact Center.
The solution includes a complete virtual contact center solution with agents and supervisor software, PSTN for inbound calls, and omnichannel, routing and reporting capabilities
Because it’s a cloud solution, it supports contact center agents who need to work from home, regardless of endpoints or physical location. Setting up agents to work from home is simple. To work remotely, agents need a home or smartphone to make direct calls, preferably with a headset, a computer with a browser, and an internet connection. No VPN connection is required. This ensures they can stay fully productive and connected to customers and the rest of the business.
Watch a short video for a quick overview of the solution.
Learn more
To learn more about the Cisco Webex Contact Center solution, read the brief.
If you have any questions about this article or want to dive deeper into how to work from home with Cisco Call Center or how to set up remote agents with ZIRO’s CCaaS Solutions, you can schedule a call with a ZIRO UC expert or call +1-844-940-1600. We love a good conversation.
Further reading
- Cisco Webex: Supporting customers during this unprecedented time
- Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
- Cisco Introduces Cloud-based Webex Contact Center Portfolio at Annual Cisco APJC Contact Centre Symposium
- Source: Cisco Announces “Work from Home” Webex Contact Center Quick Deployment
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