Introducing ZPM 10.0.0: Smarter Teams Phone Provisioning with New Features

Managing Microsoft Teams Phone doesn’t have to be complicated. ZIRO Platform for Microsoft (ZPM) streamlines the process, giving your organization complete control with ease. 

What Is ZPM? 

ZIRO’s Platform for Microsoft (ZPM) streamlines Microsoft Teams Phone management by centralizing essential tasks like number assignment, call queue management, automated provisioning, and analytics—all in one place. By shifting these responsibilities to helpdesk teams, ZPM allows engineers to dedicate their time to high-priority initiatives. 

Detailed Look at the New ZPM 10.0.0 Features  

1. Live Write-Down of Teams Phone to Active Directory 

Many organizations rely on on-premise Active Directory (AD) for call routing and directories. ZPM’s live write-down feature instantly updates AD whenever a user’s number is assigned or changed in Teams, ensuring SBCs route calls correctly and auto-attendants dial extensions accurately. This eliminates manual updates and prevents mismatches.

2. Dial Plan Management Across Cisco CUCM and Microsoft Teams Phone  

For organizations using both Cisco CUCM and Teams Phone, ZPM also provides a unified view of assigned numbers across both platforms. This helps maintain a shared dial plan, ensures proper call routing, and prevents duplicate number assignments.  

For setup details, see ZPM Proxy – How to Configure On-Premise AD (LDAP) Write-Down.

3. Phone Numbers in Search Results 

When you search for a user in ZPM, their assigned Teams phone number appears instantly. This small but powerful update eliminates the need to click through multiple pages or guess which number belongs to whom. 

4. Manage Call Queue Membership in One Place 

With ZPM 10.0.0, Phone Enabled Teams Users can now be added or removing users from call queues through the 360 View. This streamlines the process when employees switch teams or new hires join. 

5. Enhanced Performance in the 360 View 

The 360 View has been optimized to load faster, so users can spend more time provisioning Teams Phone users instead of waiting for screens to load. 

6. Provisioning Teams Users for Shared Calling 

Shared Calling lets multiple employees share a single phone number and calling plan —perfect for roles that don’t need dedicated lines. With the ZIRO Platform for Microsoft (ZPM), setup is seamless. Administrators can: 

• Assign Teams Phone licenses in bulk 
• Enable voice capabilities with one click 
• Apply a “Shared Calling” policy directly from a unified dashboard 

8. Usage Location Validation 

Teams enforces region-specific rules for Operator Connect and Microsoft Calling Plans, which can cause call failures if a user’s Usage Location doesn’t match their phone number’s region. ZPM now proactively checks for mismatches, providing warnings or blocking incorrect assignments to ensure seamless call routing. 

Considerations for Potential ZPM Users 

How Complex Is Setup? 

ZPM is a cloud-hosted solution that can be set up in less than an hour. The onboarding process is straightforward, and support and training are included to ensure a smooth deployment. 

Will This Work with My Current Telephony Setup? 

ZPM is compatible with Operator Connect, Microsoft Calling Plans, Direct Routing, and can also manage hybrid environments with Cisco CUCM. 

What If I’m Already Using Other Admin Tools? 

Your power users can continue using Microsoft Admin Center (TAC) or PowerShell. Unlike other tools that require syncing and lock you into their platform, ZPM operates in real time—applying changes instantly without delays. This means you’re never forced to manage Teams Phone solely through ZPM, giving you full flexibility and control. 

Why do businesses choose ZIRO? 

Businesses choose ZIRO for its simplicity, automation, and seamless integration. ZPM unifies Teams and CUCM management, reduces manual tasks, optimizes costs, and ensures reliable call routing—all with expert support. 

Why Choose ZPM? 

Organizations choose ZPM because it simplifies Microsoft Teams Phone management while eliminating complexity and reducing IT workload. Here’s why ZPM stands out: 

The Easiest Tool for Your Helpdesk 

• A real-time 360 View gives instant access to users and numbers—no guesswork.
• One-click provisioning and deprovisioning—no templates, scripts, or manual steps. 
• Quickly assign and track available phone numbers without jumping between systems. 

A Partner That Grows With You 

• We build features based on real customer feedback to solve real business challenges. 
• Continuous improvements ensure ZPM evolves alongside your needs. 

More Than Just Software Provider  

• ZIRO is more than just a software provider—we’re your partner in solving UC challenges. Tell us your goals, and our team will work with you to deliver solutions tailored to your organization’s unique UC needs. 

With each release, ZIRO Platform for Microsoft (ZPM) continues to evolve, delivering a more intuitive and powerful way to manage Teams Phone. Features like enhanced reporting, shared calling, cross-platform number visibility, and real-time AD write-down are designed to tackle the biggest challenges IT teams face—all while staying accessible to non-technical staff. 

These improvements wouldn’t be possible without the valuable feedback from our customers—thank you for helping shape ZPM into what it is today! 

If you’re looking to simplify Teams Phone management with ZPM, we’d love to help. Contact us today to schedule a demo with us.