Unified Collaboration Specialist – Tier II/ III

Customer Experience | Anywhere in Canada | Full-time Permanent
*Accepting applications from across Canada only*

You made it here and we’re glad you did. Perhaps you are curious about how our potential matches up with yours. Or perhaps you are keen to do something amazing. Either way, it’s a match worth exploring.

We are looking for a highly skilled Unified Collaboration Specialist to analyze, troubleshoot, consult, and maintain the UC environments of our many enterprise-level customers.

 

This is us

We are a team of IT all-stars who are relentlessly focused on making Unified Communications hassle-free. We do that by helping organizations choose, deploy, and manage their ideal UC stack any way they want without the hassle of figuring it out on their own.

ZIRO is a high-growth company with:

  • an experienced leadership team with decades of UC know-how
  • builders and problem-solvers who give a s**t
  • the drive to continuously improve by taking risks, owning it, and getting s**t done

 

This is you

You genuinely get excited to deliver answers to the mission-critical business needs of our clients. You are customer obsessed and comfortable working in various complex UC environments. Problem-solving incidents and troubleshooting are your second nature.

 

What you will do

  • Provide advanced-level support to our customers and contribute to the objectives through technical issues solving, knowledge transfer, and mentoring.
  • Troubleshoot incidents and manage problems pertaining to Cisco Unified Communications.
  • Learn and look for constant improvement in an always evolving market.
  • Understand the root cause of our customer’s problems and provide technical and non-technical solutions to address them.
  • Work with a dynamic customer-centric team of support professionals as we push the envelope of enterprise unified communications solutions.
  • Enhance your knowledge of non-Cisco UC technologies.
  • Mentor junior resources.

 

What you need to do it

  • UCaaS and CCaaS experience.
  • 2-5years of technical support experience in a Cisco Unified Communication environment.
  • Deep knowledge of Cisco Unified Communications solutions and concepts with hands-on functionality and availability/performance troubleshooting knowledge, including Call Manager, Unity, IM&P, and Voice Gateways.
  • Knowledge of UCCX, and Expressway.
  • General knowledge of network communications protocols, particularly SIP.
  • Experience in a fast-paced environment handling customers directly and efficiently through CRM and over the phone.
  • Excellent communication command. French and English skills are mandatory, both verbal and in writing.
  • CCNA-Collaboration or any VoIP-related certification would be an asset.
  • Applied experience documenting technical environments.
  • Ability to coach and mentor more junior team members.

 

How to apply

If you’re curious about us and this role, apply today. Let’s see if there is a fit, now or in the future. We think we have something pretty special going on here. If you agree, don’t miss your chance to be part of it.

  • Email your résumé and your cover letter to: hr@goziro.com
  • Include “Unified Collaboration Specialist” with your name in the subject line

We are a hybrid workplace. Interviews will be conducted via video calls.