We Found the Best CallTower Alternatives for Unified Communications

Unified communications as a service (UCaaS) is essential for efficient internal and external communication. These cloud-based platforms integrate voice, video, messaging, and collaboration tools into one seamless system.

While CallTower is a popular choice, some organizations are better off with alternatives. This ZIRO guide explores the best CallTower alternatives, highlighting their features and benefits.

CallTower UCaaS Overview

CallTower’s UCaaS solution integrates multiple communication channels into one cloud-based platform. It caters to both office and remote work environments, offering:

• Voice Enablement: VoIP and platform integration (Microsoft Teams, Zoom).
• Contact Center Solutions: Call routing, IVR, analytics, and CRM integration.
• Productivity Tools: Integration with Microsoft 365 and Cisco UC.
• Network Support: SD-WAN and failover for reliable service.

Why Look for CallTower Alternatives?

• Learning Curve: Users report a steep learning curve, partly due to limited training and documentation. While it gets easier, onboarding can be challenging.

• Service Complexity: CallTower’s wide range of features can overwhelm businesses needing simple communication tools.
• Support Delays: Some users experience slow customer service, leading to disruptions during critical times.

• Limited Customization: CallTower’s rigid structure may not accommodate businesses with unique or specific requirements.

Best CallTower Alternatives for Organizations Looking for a UCaaS Platform

1. ZIRO UCaaS 

First on the list? ZIRO. 

At ZIRO, we understand that your communication infrastructure needs to be adaptable, efficient, and scalable. Our unified communications as a service (UCaaS) platform delivers exactly that.

It integrates voice, video, messaging, and collaboration into a single cloud-based solution. This provides your organization with a streamlined way to manage communication infrastructure, especially if you’re using Microsoft Teams and Cisco Unified Communications solutions.

Key Features

• Seamless Integration: ZIRO UCaaS integrates with key tools such as Microsoft, Cisco, and customer relationship management (CRM) systems, making it easier for teams to work together.
• Direct Routing and PBX: Offers direct routing for Microsoft Teams, enabling you to use Microsoft Teams for both internal communication and external calling via the public telephone network. 
• Simplified Management: By automating tasks like user provisioning and license management, we make it easier for your IT team to maintain and manage your communications system.
• Access to Tools and Services: Our UCaaS platform offers access to conferencing capabilities, customizable data, integrated mobile apps, analytics, and more. 
• 24/7 Support: Offers ongoing customer support and maintenance, helping businesses address any issues in real time​.
• Scalability: Keep your UCaaS infrastructure up-to-date and scalable as your business grows.

Pricing

We operate a subscription model, offering a clear and consistent pricing structure. You can use our savings calculator to calculate your potential savings on transitioning to our UCaaS platform.  

You can also get in touch to discuss your needs and receive a customized quote. 

Pros

• Supported by industry veterans with deep UC expertise. 
• Simple setup and user-friendly interface
• Focused integrations with Microsoft Teams and Cisco
• Automates manual tasks for easier communication management
• Ensures cost-effectiveness by reducing operational costs
• Comprehensive tools for smaller and larger organizations

Cons

• No free trial

2.  GoTo Connect

GoTo Connect is a versatile UCaaS platform combining cloud PBX, VoIP, messaging, and video conferencing into a unified solution. It is designed for businesses of all sizes, with a focus on ease of use, scalability, and advanced customization options. 

The platform allows seamless communication across desktop, mobile, and web, making it ideal for remote and distributed teams.

Key Features

• Cloud PBX: Offers full call management, including auto-attendants, call routing, voicemail transcription, and toll-free numbers.
• Microsoft Teams Integration: Allows organizations to embed their phone system fully into the Microsoft Teams environment for improved communications.
• Mobile Support: Dedicated iOS and Android apps for HD audio, messaging, and calling on the go.
• Integrations: Seamless compatibility with tools like Salesforce and other CRMs for streamlined workflows.

Pricing

GoTo Connect’s UCaaS starts at $26 per month, covering its Cloud Phone System, Meetings and Messaging, Analytics, and Administration features.  

Pros

• Intuitive setup and administration
• Works across multiple devices
• Excellent customer support

Cons

• The mobile app can be problematic
• Porting processes can be challenging

3. BCM One

BCM One offers a highly customized Unified Communications as a Service (UCaaS) solution to support office-based and mobile employees. The platform provides seamless, secure, and cost-effective communication across multiple channels, catering to businesses of all sizes, from SMBs to enterprises.

Organizations can choose between two options: 

• UCaaSone™ SMB: Ideal for any company size and includes 40+ features, such as voice calling, SMS/MMS, video conferencing, and Microsoft Teams integration.
• UCaaSone™ Enterprise: Ideal for companies needing more complex functionality and offers advanced customizations, Cisco Webex integration, SD-WAN optimization, and analytics.

Key Features

• Integration with Microsoft Teams and Cisco Webex: Seamlessly integrate with popular communication platforms. 
• Advanced Analytics and Reporting: Real-time reporting and business metrics for better decision-making.
• Mobile and Desktop Clients: Access communication tools from anywhere with mobile and desktop clients.

Pricing

Pricing is customized based on business needs; contact BCM One for specific quotes.

Pros

• Supports remote and hybrid work environments
• Strong integrations (Microsoft Teams, Webex)
• Scalability for SMBs and enterprises
• Robust customer support

Cons

• Setup and management come with a learning curve
• Advanced features can be overwhelming for new users

4. RingCentral RingEX

RingCentral is one of the leading UCaaS (Unified Communications as a Service) providers. The RingEX platform serves as a cloud-based solution for businesses to manage all their communication needs, including voice, messaging, and video conferencing. 

It’s a great option for organizations needing a versatile, easy-to-manage solution with a wide array of third-party integrations. It integrates well with various productivity tools and offers global coverage.

Key Features

• Business Phone System: RingCentral offers a cloud-based PBX system with robust call management features, including call routing, auto-attendant, and call forwarding.
• Video Conferencing: Integrated HD video and web conferencing for up to 500 participants.
• Team Messaging: Built-in messaging tools allow team collaboration with features like file sharing and task management.
• Integrations: Seamless integration with tools like Microsoft 365, Google Workspace, Salesforce, and more.

Pricing

RingCentral offers tiered pricing: Core ($20/user/month), Advanced ($25/user/month), and Ultra ($35/user/month), with features scaling from basic calling to advanced analytics and integrations.

Pros

• Comprehensive feature set
• Suitable for small businesses and large enterprises
• Strong integrations and global reach

Cons

• Some advanced features may be unnecessary for small teams
• Steeper learning curve for advanced features

Trust ZIRO With Your Unified Communications and Collaboration Solutions (UCaaS) Needs 

We’ve explored the top alternatives to CallTower for your UCaaS needs. Each platform offers unique features and benefits, but ZIRO stands out as the best UCaaS platform for businesses of all sizes.

Our comprehensive solution is easily scalable and seamlessly integrates with popular platforms like Microsoft Teams and Cisco, giving you an excellent internal and external communication experience. 

We help you stay in control and ahead of the UCaaS curve. Get in touch today to discuss your needs.