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CCaaS, Microsoft, Webinars

Power Up Teams Phone With Contact Center

September 10, 2024

Which Contact Center Offerings Go Best With Teams Phone

In this webinar, industry veteran Steven Karachinsky, CEO of ZIRO, discusses the contact center options to complement a Teams Phone deployment.  

This webinar explores the best contact center options for enterprises utilizing Microsoft Teams Phone as their primary telephony solution or considering a transition to Teams Phone. We will delve into Teams Phone’s built-in features and how to create a basic contact center environment. Additionally, we will discuss Microsoft’s Dynamics 365 Contact Center, a powerful solution that is built on the same communications infrastructure as Teams Phone and offers advanced capabilities like omnichannel routing, advanced analytics, and workforce management. The webinar will also compare Dynamics 365 Contact Center against industry leaders such as Five9, Genesys, NICE, etc.

Key Takeaways:

  • Understand the various Teams Phone contact center options.
  • Learn about the contact center capabilities native to Teams Phone.
  • Discover the premium options to extend Teams Phone features.
  • Get a close look at Dynamics 365 and learn its capabilities.
  • Understand how Teams Phone, Dynamic 365, and Certified 3rd Parties differ.

This webinar is not a sales pitch. It is intended to provide those looking to add contact center capabilities alongside a Teams Phone deployment with the information needed to make an intelligent decision.

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