ZIRO Soars as a Rising Star in Microsoft Teams Phone Migrations

Innovative Automation Platform (ZPM) Revolutionizes Customer Experience

Montreal, Canada – July 23, 2024 – ZIRO, a leading solution provider of Microsoft Teams Phone migrations and automation software, has been named a “Rising Star” by Global Telecom Solutions (GTS), a professional consulting firm specializing in cost optimization and extraordinary customer service for business technology customers. This prestigious award, given to companies demonstrating exceptional performance and innovation in IT and telecom services, is a significant recognition of ZIRO’s capabilities and achievements in the field.

“I am incredibly honored to accept GTS’s Rising Star award on behalf of our entire team. This recognition is a testament to our unwavering commitment to delivering exceptional Microsoft Teams Phone solutions. By combining seamless migrations with innovative automation software, we are redefining the customer experience. This award motivates us to continue pushing the boundaries and driving innovation forward.”

The GTS Rising Star award is a testament to the transformative impact of ZIRO’s Platform for Microsoft (ZPM) on the Teams Phone experience. ZPM, with its unique features such as automated assessments, has revolutionized migration planning and execution, reducing customer burden by an impressive 80%.  Moreover, ZPM has significantly reduced migration errors by 90%, enabling migrations that previously took months or even years to be completed in a matter of days.

ZPM, in addition to its migration benefits, significantly enhances the ongoing customer experience. By automating daily UC tasks and seamlessly integrating with existing IT infrastructure and processes, ZPM empowers IT help desks to manage moves, adds, changes, and deletes. This ensures consistent implementation of standards and regulatory compliance, underscoring ZIRO’s commitment to customer satisfaction.

ZIRO’s nomination for the Rising Star Award reflects its meteoric rise and impactful contribution to the unified communications (UC) landscape. The company’s dedication to customer satisfaction is evident in its sky-high Net Promoter Score (NPS) of 97 and an equally impressive customer retention rate of 95%. These metrics underscore the transformative power of ZIRO’s solutions, simplifying complex migrations and empowering businesses to leverage the full potential of Teams Phone, giving our clients confidence in our services.

About ZIRO

ZIRO offers an exceptional experience and quick time to value for customers switching to Microsoft Teams Phone. ZIRO’s software (ZPM) and services include automated discovery and planning, Direct Routing including automated porting and provisioning, support for legacy PBXs, third-party carriers, and full-service deployments (such as paging, doorbells, call centers, etc.).

ZIRO’s commitment to customer satisfaction is evident in our automation and helpdesk enablement for daily UC tasks, such as moves, adds, changes, and deletes. ZPM makes managing dial plans and provisioning users and devices a breeze. ZPM also seamlessly integrates with ITOps infrastructure like ServiceNow through a RESTful API. To learn more about ZIRO’s Microsoft Teams Phone solutions, please visit goziro.com. Follow @ZIROhassle to stay connected with us on Facebook, Instagram, LinkedIn, and X.

About Global Telecom Solutions (GTS)

As a certified partner to nearly every major telecommunications provider, GTS is a professional consulting firm specializing in cost reduction and extraordinary customer service for business telecommunication needs. With over 2,500 existing clients and over $3 million in combined customer savings, GTS and its extensive network of partners make it easier for business customers by providing a complete array of hardware and software telecommunications solutions to meet their specific needs. Located in Detroit’s historic Corktown neighborhood, GTS prides itself on giving back and having a positive impact on the community. Visit https://gtsdirect.com/ to learn more.