We Found the Best CallTower Alternatives for Unified Communications

Unified communications as a service (UCaaS) is essential for efficient internal and external communication. These cloud-based platforms integrate voice, video, messaging, and collaboration tools into one seamless system. While CallTower is a popular choice, some organizations are better off with alternatives. This ZIRO guide explores the best CallTower alternatives, highlighting their features and benefits.

CallTower UCaaS Overview

CallTower's UCaaS solution integrates multiple communication channels into one cloud-based platform, catering to both office and remote work environments. It offers voice enablement (VoIP and platform integration with Microsoft Teams and Zoom); contact center solutions (call routing, IVR, analytics, and CRM integration); productivity tools (Microsoft 365 and Cisco UC integration); and network support (SD-WAN and failover).

Why Look for CallTower Alternatives?

• Learning Curve: Users report a steep learning curve, partly due to limited training and documentation.
• Service Complexity: CallTower's wide range of features can overwhelm businesses needing simple communication tools.
• Support Delays: Some users experience slow customer service, leading to disruptions during critical times.
• Limited Customization: CallTower's rigid structure may not accommodate businesses with unique requirements.

Best CallTower Alternatives for a UCaaS Platform

1. ZIRO UCaaS

At ZIRO, we understand that your communication infrastructure needs to be adaptable, efficient, and scalable. Our unified communications as a service (UCaaS) platform integrates voice, video, messaging, and collaboration into a single cloud-based solution—especially valuable if you're using Microsoft Teams and Cisco Unified Communications.

Key Features: seamless integration with Microsoft, Cisco, and CRM systems; direct routing and PBX for Teams internal and external calling; simplified management through automation; access to conferencing, mobile apps, and analytics; 24/7 support; and scalability. Pricing: a subscription model with clear, consistent pricing—use our savings calculator or get in touch for a customized quote.

Pros: supported by industry veterans with deep UC expertise; simple setup and user-friendly interface; focused Microsoft Teams and Cisco integrations; automates manual tasks; cost-effective; tools for smaller and larger organizations. Cons: no free trial.

2. GoTo Connect

GoTo Connect is a versatile UCaaS platform combining cloud PBX, VoIP, messaging, and video conferencing, designed for businesses of all sizes with a focus on ease of use and scalability. Key Features: cloud PBX with auto-attendants, call routing, and voicemail transcription; full Microsoft Teams integration; dedicated iOS and Android apps; and integrations with Salesforce and other CRMs. Pricing: starts at $26/month covering Cloud Phone System, Meetings and Messaging, Analytics, and Administration. Pros: intuitive setup and administration; works across multiple devices; excellent customer support. Cons: the mobile app can be problematic; porting processes can be challenging.

3. BCM One

BCM One offers a highly customized UCaaS solution supporting office-based and mobile employees. Organizations can choose UCaaSone SMB (40+ features including voice, SMS/MMS, video, and Teams integration) or UCaaSone Enterprise (advanced customizations, Cisco Webex integration, SD-WAN optimization, and analytics). Key Features: integration with Microsoft Teams and Cisco Webex; advanced analytics and reporting; and mobile and desktop clients. Pricing: customized—contact BCM One. Pros: supports remote and hybrid work; strong integrations; scalability for SMBs and enterprises; robust support. Cons: setup and management come with a learning curve; advanced features can overwhelm new users.

4. RingCentral RingEX

RingCentral is a leading UCaaS provider. The RingEX platform manages voice, messaging, and video conferencing, integrating well with productivity tools and offering global coverage. Key Features: cloud-based PBX with call routing, auto-attendant, and call forwarding; HD video conferencing for up to 500 participants; built-in team messaging; and integrations with Microsoft 365, Google Workspace, and Salesforce. Pricing: Core $20/user/mo, Advanced $25/user/mo, Ultra $35/user/mo. Pros: comprehensive feature set; suitable for small businesses and large enterprises; strong integrations and global reach. Cons: some advanced features may be unnecessary for small teams; steeper learning curve for advanced features.

Trust ZIRO With Your UCaaS Needs

We've explored the top alternatives to CallTower for your UCaaS needs. Each platform offers unique features and benefits, but ZIRO stands out as the best UCaaS platform for businesses of all sizes. Our comprehensive solution is easily scalable and seamlessly integrates with popular platforms like Microsoft Teams and Cisco. Get in touch today to discuss your needs.