Questions we hear a lot

ZIRO moves company phone systems off Cisco, Avaya, Mitel and other older systems onto Microsoft Teams Phone, then runs them. Our software maps the old system before anything moves, our platform lets your helpdesk make changes safely, and our team can run it for you. We have 200+ enterprise customers and 16 years in enterprise voice. Already on Teams Phone? We make it easier to run, or we run it for you.

We map every number, device and call path before anything moves, including 911, paging, fax and door phones. Each site cuts over on a planned night, with a way back if something goes wrong.

Your choice. Your helpdesk can make day-to-day changes in our platform, with our team on call 24/7 when they need help. Or we run it for you: monitoring, moves, adds and changes, carrier issues, and Microsoft escalations. We can manage headsets and desk phones too. Either way, the problems that fall between Microsoft, your carrier, and your devices are ours to chase.

Microsoft keeps the Teams service running. It doesn't own your carrier, your session border controller, your desk phones or your network, and most call problems start in the gaps between them. When a problem does reach Microsoft, it takes time: in our records, a Microsoft case stays open 46 days, compared with 10 for other vendors. On managed services, we find where the fault is, open the case with whoever owns it, and carry it to the end.

With Microsoft alone, you open a support ticket and work it through Microsoft's queue. Before anything gets fixed, you have to show the problem is in Teams and not your carrier, your session border controller or your network. Most outages aren't in Teams. On managed services, you call us. Our team is on call 24/7, finds where the fault is, and gets the right vendor working on it.

Day-to-day changes are the easy part, and our platform makes them safe for your helpdesk. The risk is the rare problem: a certificate that expires and stops calls, a Microsoft update that breaks a call flow, a carrier fault, or an emergency line that quietly stops routing. These don't happen often, so most teams don't keep someone who knows how to fix them. It isn't whether something goes wrong. It's who's awake when it does.

Microsoft posts a steady stream of updates and advisories to the admin center every week. Most won't touch your phones. The few that do often come with a deadline, like a certificate change or a retiring feature, and missing one can stop calls. On managed services, we read them for you and act early. We've logged 12 certificate events in three years across five vendors, and closed one Microsoft advisory five weeks before its outage deadline.

Often the knowledge of how your phones are set up leaves with them. Steelcase lost its voice specialist and decided not to fill the role. We moved it to Teams Phone and run it today. On managed services, we keep a record of every number, call flow and change, so your setup never depends on one person.

It depends on how many sites you have and how fast you want to go. Discovery comes first. Then each site cuts over in one planned event, at the pace you choose.

Not if you're on E5 or E7. Teams Phone is part of Microsoft 365 E5 and E7, and an add-on for E3. You'll still need phone numbers and calling minutes.

Customers who turn off the old phone system cut telephony cost by about half. If you're on Microsoft 365 E5 or E7, the Teams Phone license is already in your bill.

Yes, for routine calls. Microsoft's Teams Phone agent can answer common questions, book or move appointments, and pass calls to the right person with the request already written up. ZIRO sets it up while we move you to Teams Phone. Microsoft licensing and usage charges apply.

It runs inside your Microsoft tenant, under the security, identity and policies you already set up for Microsoft 365. A separate tool is one more outside system to secure. And because it works on Teams Phone, we set it up during your move, starting with the line that gets the most calls.

Yes. We make changes on your current Cisco system safer today, with no migration decision attached. When you're ready, the same team takes you to Teams Phone.

Microsoft sells the Teams Phone license, not the move or the day-to-day running. Carriers sell the phone line. Management tools change settings but don't move you or check that a setting actually works. ZIRO does the move and the running, inside your own Microsoft tenant.

Yes. ZIRO Provisioning Manager is listed on Microsoft Marketplace, so you can buy it alongside the rest of your Microsoft stack, and it's MACC-eligible.

No. Every move is fixed fee. The price we quote for the move is the price you pay.