Steelcase Moves Off Three Cisco Clusters After Losing Its Voice Specialist
Challenge
Steelcase's voice specialist left in early 2023, and the role was never filled. Engineers kept three global Cisco CUCM clusters running, but there was no architect. As their IT manager put it, the team was running a skeleton crew and starting to feel the fatigue.
Their Cisco agreement ran to March 2026.
Approach
The goal was never a phone system upgrade. It was removing a dependency the company had already decided not to staff.
Solution
We moved 2,037 users across 59 sites to Microsoft Teams Phone in seven cutovers, including 40 auto attendants and 51 call queues. The project closed in November 2025 and went live on December 1.
Results
What’s next
Steelcase is moving from perpetual to subscription licensing and consolidating on Microsoft 365 E5. ZIRO runs its Teams Phone environment today.
See what your move would look like.
Tell us what you run today. We'll show you the plan, the fixed fee, and how we run it after the move.
