Franklin Empire Cuts Recurring Telecom Spend 40% With Microsoft Teams Phone
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Challenge
Franklin Empire, an electrical distributor, was maintaining and upgrading Cisco CUCM across 27 branches, with 548 handsets and 29 analog lines.
Remote staff had to connect to the VPN just to use a phone.
Approach
We consolidated every branch onto Microsoft Teams Phone with Direct Routing, one branch at a time: 27 cutovers, each with its own auto attendant and call queue.
Solution
409 users across 27 branches moved to Microsoft Teams Phone in five months, with 63 numbers ported. The legacy Cisco system was fully retired.
Results
40%
less recurring telecom spend
27
branches moved
0
VPN needed to take a call from home
40%
more Teams collaboration afterward
What’s next
With Cisco retired, ZIRO runs Franklin Empire's Teams Phone environment today.
See what your move would look like.
Tell us what you run today. We'll show you the plan, the fixed fee, and how we run it after the move.
