Zoom Phone vs. Microsoft Teams Phone: Which VoIP Solution Is Best?

Choosing the right VoIP solution for your business can significantly impact your communication efficiency and overall productivity. Zoom Phone and Microsoft Teams Phone are two leading contenders in the market—and each offers a number of compelling (and sometimes at-odds) features. So, which one is the best fit for your organization? To help you make an informed decision, this ZIRO guide compares Zoom Phone and Microsoft Teams Phone in terms of their key differences, features, pricing, and integrations.

What Is Zoom Phone?

Zoom Phone is a cloud-based VoIP solution designed for modern business communication.

It's integrated nicely into Zoom's unified communications (UC) platform and offers a feature-rich service supporting seamless voice and video interactions. With enterprise-grade security, global coverage, and advanced AI-powered functionalities, Zoom Phone is tailored for businesses seeking a reliable, scalable, and flexible phone system.

Key Features: AI-powered features (post-call summaries, task extraction from voicemails, voicemail prioritization); global coverage; secure communications (SIP over TLS 1.2 and AES 256-bit encryption); flexible integration with Microsoft, Google, and Salesforce; and provider exchange with BYOC and cloud peering. Pricing: US & Canada Metered $120/year/user; US & Canada Unlimited $180/year/user; Global Select $240/year/user.

Pros: advanced AI tools; extensive global coverage; enterprise-grade security; seamless third-party integrations; cloud-based infrastructure with high uptime. Cons: basic plans don't include outbound calls (an add-on); extensive integrations and AI may be excessive for smaller teams.

What is Microsoft Teams Phone?

Microsoft Teams Phone offers an integrated cloud-based telephony solution within the Microsoft Teams platform.

It blends voice and video calls with the extensive capabilities of Teams, making it ideal for businesses seeking seamless collaboration within the Office 365 ecosystem.

Key Features: integrated ecosystem (SharePoint, OneNote, Outlook); basic call control; call queues and presence; call analytics; advanced call control (PSTN calling, contact center features); flexible calling plans; deep Microsoft 365 integration; and a 99.999% uptime SLA. Pricing: Phone Standard $8/user/month (no PSTN calling); Pay-As-You-Go Calling $11/user/month; Calling Plan $15/user/month; International Calling $32/user/month. For businesses that want to add calling, ZIRO offers a Direct Routing as a Service (DRaaS) solution—especially useful on the Phone Standard plan.

Pros: native Microsoft Teams and Office 365 integration; flexible domestic, international, and pay-as-you-go plans; 99.999% uptime SLA; call control, transcription, and advanced security; intuitive interface. Cons: less straightforward for businesses not already using Microsoft 365; higher cost for international calling with Microsoft Calling Plans.

Zoom Phone and Microsoft Teams Phone: Side-by-Side Comparison

Zoom PhoneMicrosoft Teams PhoneUser ExperienceUser-friendly with intuitive navigationUnified experience within the Microsoft ecosystemDeployment and SetupEasy setup with BYOC and cloud peeringSimple for Microsoft 365 users; supports Operator Connect and Direct RoutingSecurity and ComplianceSIP over TLS 1.2, AES 256-bit encryption99.999% uptime SLA; robust security and complianceScalabilityFlexible cloud-based infrastructureScalable within Microsoft 365 ecosystemIntegrationSalesforce, Google Calendar, other third-party appsDeep integration with Microsoft 365PricingTiered: metered, unlimited, global plansStreamlined tiers: Standard, Pay-as-You-Go, Domestic, International

User Experience

Zoom Phone is praised for its user-friendly interface and intuitive navigation, providing a cohesive experience with Zoom Meetings. Microsoft Teams Phone offers a unified experience within the Microsoft ecosystem—intuitive for users familiar with Microsoft products but potentially complex to newcomers. To simplify the transition, providers like ZIRO offer solutions to help manage and optimize your Microsoft Teams Phone System.

Deployment and Setup

Deploying Zoom Phone is straightforward, with BYOC and cloud peering options to maintain existing PSTN connectivity. Microsoft Teams Phone benefits from an easy deployment process for businesses already using Microsoft 365, with Operator Connect and Direct Routing supporting various scenarios.

At ZIRO, we enhance this experience with our tailored Microsoft Teams DRaaS solution.

Security and Compliance

Zoom Phone secures communications with SIP over TLS 1.2 and AES 256-bit encryption. Microsoft Teams Phone boasts a 99.999% uptime SLA backed by Microsoft's extensive security framework, complying with industry standards.

Scalability

Zoom Phone offers a flexible, cloud-based infrastructure with global network capabilities. Microsoft Teams Phone is also scalable, particularly well-suited for businesses already embedded within the Microsoft 365 ecosystem.

Integration

Zoom Phone is highly versatile, supporting Salesforce, Google Calendar, and other apps with robust API capabilities. Microsoft Teams Phone excels in native integration with Microsoft 365 and Teams.

Pricing

Zoom Phone offers a tiered structure from metered to unlimited and global plans. Microsoft Teams Phone provides a more streamlined model with distinct tiers, cost-effective for US users and a premium plan for international calling.

Choose ZIRO for Your Microsoft Teams Phone Solution

Both Zoom Phone and Microsoft Teams Phone offer robust VoIP solutions. For businesses already using Microsoft products, Microsoft Teams Phone is a powerful choice, while Zoom Phone excels in user-friendliness and ease of deployment. At ZIRO, we provide expert guidance for a seamless transition to Microsoft Teams Phone. Contact us to migrate your existing PBX to Teams Phone and unlock the benefits of a modern UC solution without the hassle of manual setup.