We Review the Best AudioCodes Alternatives for Microsoft Teams Integration

Choosing the right solution for Microsoft Teams telephony can be difficult for organizations. AudioCodes is a popular choice, but it has its limitations. This ZIRO guide reviews top alternatives to AudioCodes that offer easier management, better device compatibility, and smoother integration for your Teams telephony needs.

AudioCodes for Microsoft Teams: An Overview

AudioCodes provides unified communications solutions that connect Microsoft Teams to enterprise voice and contact center systems. It enables Teams to integrate with existing phone systems, supporting PSTN calling and advanced voice features. Key features include Session Border Controllers (SBCs) for secure PSTN connectivity, VoIP Gateways to link legacy PBX systems with Teams, Teams-Certified IP Phones, management tools like OVOC for centralized monitoring, and flexible deployment options for on-premises, cloud, or hybrid environments. While AudioCodes offers powerful Teams integration, some alternatives provide simpler, more streamlined options.

Why Consider AudioCodes Alternatives?

• Setup & Maintenance Challenges: AudioCodes requires skilled IT staff for SBC setup and ongoing maintenance, posing difficulties for companies without a dedicated IT team.
• Scaling Limitations: Scaling infrastructure can be slow and complex due to the need for additional hardware installations, especially in on-premises systems.
• Device Compatibility Issues: AudioCodes can be less flexible with device compatibility. Organizations with older or non-AudioCodes hardware may find integration more challenging.

Best AudioCodes Alternatives for Microsoft Teams Integration

1. ZIRO

ZIRO leads our list—not just because it's our product, but because it offers a seamless, fully integrated solution for businesses of all sizes. ZIRO provides a fully managed experience for Teams telephony, unlike infrastructure-based solutions, ensuring a seamless transition from legacy systems to Teams Voice while reducing complexity, time, and risk. Our cloud-first, managed approach suits businesses without specialized IT teams.

Key Features: ZIRO Platform for Microsoft (ZPM) plans and executes Teams migrations, cutting errors by up to 90%; ZIRO Direct Routing as a Service (DRaaS) connects Microsoft Teams to the PSTN; automated provisioning simplifies MACDs; legacy systems support; effortless cloud-based scalability; and ongoing management, compliance recording, and helpdesk support. Pricing: flexible, tailored solutions—contact us for a customized quote.

Pros: hands-off, fully managed service; seamless PSTN integration; automation-powered migration and management; easy-to-use platform; exceptional ongoing support; integrates with existing CRMs. Cons: no free trial.

2. Ribbon Communications

Ribbon Communications specializes in secure cloud communications, providing a comprehensive solution for Microsoft Teams integration. The Ribbon Connect service enables seamless Direct Routing, and with core and edge SBCs, Ribbon ensures scalable and secure SIP trunking for Teams. Key Features: Direct Routing for Teams; scalable SBCs from software to hardware appliances; cloud-native and hybrid deployment; Operator Connect; and multi-tenant, carrier-grade SBCs. Pricing: plans based on organization size, available on request. Pros: scalable and secure solutions trusted by large enterprises; comprehensive deployment options; proven interoperability. Cons: complex setup for non-technical teams; limited on-premises support.

3. Evolve IP

Evolve IP focuses on direct routing, turning Microsoft Teams into the central hub for internal and external communications. Its cloud-based approach offers strong security, high-quality voice, and simplified management. Key Features: Direct Routing; global voice services; hybrid workforce support; QoS; and an integrated contact center with AI speech processing. Pricing: starts at $5.57 per user/month with scalable options. Pros: flexible and scalable Teams integration; suitable for hybrid and remote work; efficient cloud-based approach. Cons: initial setup may require technical expertise; dependence on managed service; limited customization.

4. Fusion Connect

Fusion Connect is a managed service provider focused on connectivity and unified communications, delivering fully managed voice services through Microsoft Teams Direct Routing. Key Features: Microsoft Teams calling; Direct Routing that keeps existing phone numbers and telephony systems; UCaaS combining voice, video, and collaboration; and reliable SIP trunking. Pricing: plans based on organization size, quote from sales. Pros: excellent Teams calling solution; contact center integrations; quick deployment with Operator Connect. Cons: may not suit organizations needing on-premises infrastructure; limited service integration; first-time setup can be technical.

Make ZIRO Your Microsoft Teams Integration Companion

Despite its strengths, AudioCodes can be complex to set up and manage, and its limited device compatibility may pose challenges. For organizations needing seamless, efficient, and cost-effective Teams integration, ZIRO stands out. Our fully managed services and hands-off approach are perfect for teams seeking easy deployment and full management with minimal IT involvement. Ready to simplify your Microsoft Teams transition? Get in touch today.