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Professional Services Unified Communications Architect

Customer Experience | Anywhere in Canada | Full-time Permanent
*Accepting applications from across Canada only*

You made it here and we’re glad you did. Perhaps you are curious about how our potential matches up with yours. Or perhaps you are keen to do something amazing. Either way, it’s a match worth exploring.

We’re looking for a highly skilled Professional Services Unified Communications Architect to analyze, deliver, troubleshoot, consult, and maintain the UC environments of our many enterprise customers. We will look to you to deliver answers to the mission-critical business needs of our clients. To be successful in the role you need to be customer-centric and extremely comfortable working in various complex UC environments.

 

This is us

We are a team of IT all-stars who are relentlessly focused on making Unified Communications hassle-free. We do that by helping organizations choose, deploy, and manage their ideal UC stack any way they want without the hassle of figuring it out on their own.

ZIRO is a high-growth company with:

  • an experienced leadership team with decades of UC know-how
  • builders and problem-solvers who give a s**t
  • the drive to continuously improve by taking risks, owning it, and getting s**t done

 

This is you

You are a passionate relationship builder. Your problem-solving, can-do attitude ensures things get done in a timely manner. Your empathetic approach and thirst for continuous improvement instill confidence when managing mission-critical projects for our customers.

 

What you will do

  • As part of the Professional Services UC Architect team, you will act as a main technical resource for UC/CC Projects (new deployments, upgrades, site migrations, design changes, and cloud solutions).
  • Gather requirements and develop low-level designs and test plans.
  • Create change requests to be approved by customers. Create or update customer documentation following a project.
  • Deliver training to customers in a “Train the Trainer” fashion.
  • Perform scheduled UC maintenance required by the project.
  • Provide Tier IV support to the team to troubleshoot incidents and manage problems pertaining to Unified Communications.
  • Learn and look for constant improvement in an always evolving market.
  • Understand the root cause of our customer’s problems and provide technical and non-technical solutions to address them.
  • Enhance your knowledge of non-Cisco UC technologies (Microsoft, RingCentral, 8×8, etc.)
  • Deliver internal training/knowledge transfer to Tier I, II, III Managed Services Team.

 

What you need to do it

  • 5+ years in deploying/upgrading Cisco Unified Communication solutions.
  • UCaaS and CCaaS experience.
  • Deep knowledge and experience deploying, upgrading, and troubleshooting Cisco Unified Communications solutions, including Communication Manager, IM&P (Instant Message & Presence), Unity Connection, Emergency Responder, Expressways, Voice Gateways / CUBE, InformaCast, WebEx, Jabber.
  • Experience deploying, maintaining, and upgrading Call Center infrastructure. This implies knowledge of CCX, CCE, CVP; Windows Server/AD; SQL Server; Call Studio.
  • Experience with Call Recording and workforce management solutions like Calabrio One and AQM.
  • Deep knowledge and experience with voice/video data communication technologies: SIP, H323, MGCP, etc.
  • Strong ability to read and analyze logs and packet captures.
  • Experience in a fast-paced environment handling customers directly and efficiently through CRM and over the phone.
  • CCNP-Collaboration or any VoIP-related certification would be an asset.
  • Applied experience documenting technical environments.
  • Ability to coach and mentor more junior team members.
  • Excellent command of the English language, written and verbal.

 

How to apply

If you’re curious about us and this role, apply today. Let’s see if there is a fit, now or in the future. We think we have something pretty special going on here. If you agree, don’t miss your chance to be part of it.

  • Email your résumé and your cover letter to: hr@goziro.com
  • Include “Professional Services Unified Communications Architect” with your name in the subject line

We are a hybrid workplace. Interviews will be conducted via video calls.

Apply today